Frequently Asked Questions
Everything you need to know about shopping with Patagonia Burlington.
What is your return policy for Patagonia gear?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Items must be in resalable condition to receive a full refund.
How long does shipping take for online orders?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the United States.
Do you offer the Patagonia Ironclad Guarantee?
Yes, we stand behind everything we sell. If your Patagonia product does not perform to your satisfaction, you can return it to us for repair, replacement, or refund.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our Burlington warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes (Slim, Regular, or Relaxed) listed in the description.